Terms of sale
Article 1: Scope and Modification of Terms of Sale
These general conditions of sale apply to all orders placed on the Website www.equimohair.fr .
EquiMohair reserves the right to adapt or modify at any time these terms and conditions.
If modified, it will be applied to each order the general sales conditions in force at the date of order .
Article 2 : Availability of products
The offers are valid on this shop as the products presented therein are on line and while stocks last .
No compensation in any form whatsoever will be given for a controlled product on the store but depleted between time and therefore not available .
Upon receipt of your order, we check the availability ( or) product (s ) command ( s).
If unavailable we will reimburse you by check, PayPal, Sum-up, Stripe or Bank transfert.
The date of validation of the order corresponds to the actual payment thereof.
Please be aware that whilst Equimohair makes every attempt to display the color of the mohair as accurately as possible, monitors and graphics settings can alter the color of the image. Note that "shades" can vary slightly from one batch to another due to dyeing process.
Article 3: Validation controls and electronic signature
EquiMohair reserves the right to change prices at any time without notice but is committed to applying the current rates that you have been given at the time of your order.
Conclusion of the contract will only be released upon confirmation of the order by EquiMohair and payment.
The customer will receive an email message with confirmation of the order with all the constituent elements of the contract (ordered products, price, shipping charges.) This confirmation email constitutes acceptance of the control and regulation mode EquiMohair.
EquiMohair reserves the right not to confirm an order for any reason whatsoever, in particular for any one product supply problem, or a problem with the order received.
Title retention clause:
The products remain the property of EquiMohair until full payment of the order by EquiMohair.
However after receiving the order by the customer, the risks of goods passes to the customer.
Article 4: CUSTOM ORDERS: The detailed description of article ordered equals a quotation. Placing the order and paying it equals accepting the quotation.
Article 5: Payment and security
- Via the secure site PAYPAL.
- By bank transfer (under certain conditions): In contrast EquiMohair does not bear the bank charges and must receive full payment required under penalty not to ship the order until it is resolved In totality. You have to make the payment under 48 hours of placement of order and send the bank transfert proof to EQUIMOHAIR by email, otherwise your order will be cancelled.
- By Credit Card via STRIPE or SUMUP.
This implies that no banking information concerning you is transmitted via the site www.equimohair.fr. Payment by credit card is perfectly secure. Your order will be recorded and confirmed upon acceptance of payment by Paypal/Stripe/SUMUP/ Equimohair's bank.
Article 6: Refund via Paypal and/or via STRIPE
If you make a mistake in your order, if you forget to apply your PROMO CODE ,and/or want to cancel partially or totality of your order (BEFORE IT IS NOTED IN PROCESS - AFTER NO REFUND OR CANCELLATION POSSIBLE).
If EQUIMOHAIR has to cancel your order for any reason listed above:
You will be refunded the partial or total amount, MINUS Paypal or Stripe commission (non recuperable) including variation in the currency change rates . Any processed/ shipped order WILL NOT be refunded.
Article 7: PROMO CODES - ORDER PROCESSING
- Promo codes: They are given when your cart value (not including shipping and handling) reaches 200€. They are noted ON YOUR invoice. BLOCK LETTERS + NUMBERS WITHOUT SPACE. They are valid 4 MONTHS ( date of order to date) over orders of ANY AMOUNT. It is YOUR RESPONSABILITY : To USE IT OR NOT, To RESPECT the way it is written (or it WILL NOT APPLY - If you encounter a problem : Reach us BEFORE placing your order so that we fix the problem. NO MODIFICATION, ADJUSTMENT, REFUND WILL BE DONE AFTER YOU PLACED YOUR ORDER. NO EXCEPTION will be done over the VALIDITY of the promo code.VALIDITY ONCE.
- Order Processing : Orders are processed under 24H to 48H (except when on vacation: check the message on banner) - Orders are processed that way : 1st arrived, 1st served. FRIENDLY REMINDER #1 : YOU are NOT my sole CUSTOMER so the DEMANDS to process QUICKLY YOUR order before OTHERS will not be applied. FRIENDLY REMINDER #2 : I AM ONLY HUMAN, NOT A ROBOT, I sleep at night, i have a family and a life. IF I make mistakes, i fix them on my costs BUT I DO NOT FIX YOURS and even less FOR FREE.
Article 8: shipping, delivery, customs fees, customer complaint
You have several choices for shipping :
- COLISSIMO (French postal services) WITHOUT INSURANCE: The risks are to the customer in case of loss or damages on the goods. There will be no refunds or exchange of new goods from EQUIMOHAIR.
- COLISSIMO (French postal services) WITH AD VALOREM INSURANCE (value of goods in the cart, not including shipping fees, nor handling fees) - 3 options available: up to 500€ / up to 1000 € / up to 2000 € : in case of damages or lost package, contact us with all proofs, we will open a case for you with the Postal services and follow it - usual time of treatment is 2 months - we will refund you the AD VALOREM value or the option chosen when they get back to us.
- DHL WITHOUT INSURANCE (WHEN OPTION AVAILABLE): The risks are to the customer in case of loss or damages on the goods. There will be no refunds or exchange of new goods from EQUIMOHAIR.
- DHL WITH INSURANCE AD VALOREM (WHEN OPTION AVAILABLE):in case of damages or lost package, contact us with all proofs, we will open a case for you with DHL and follow it - usual time of treatment is 2 months - we will refund you the AD VALOREM value when they get back to us.
Equimohair does not make the advance of the money and follow the case with the shipping company customer service and keep you informed.
Equimohair is NOT responsible for lost or damaged packages.
If your country does not appear on the shipping list, please contact us, we will make a quotation and proceed your order directly.
DELIVERY DATES ARE AN ESTIMATION, WE ARE NOT RESPONSIBLE FOR DELAYS DUE TO SHIPPING COMPANIES.
For orders outside of the European Union:
Buyers are responsible for all import fees, duties, VAT or any other inbound customs tax and this is not included in our prices. Equimohair is not responsible for delays due to customs.
Please check your address before checking out! Your order will be shipped to the shipping address given in the Cart. Please make sure that this is the address you would like your items shipped to and that it is correct. Equimohair will not be held responsible for an item arriving (or not) at an incorrect, non-valid or non-current address.
Customer complaint : You have to check your order and send us an explicit email with pictures in case of customer complaint under 7 days upon reception of your pack. NO RETURN ACCEPTED without contacting US FIRST.
Article 9 : SPECIAL SITUATION COVID 19 REGARDING SHIPPING/DELIVERY
We are doing our best to keep sending you your orders but we have limited power.
Due to many lockdowns in several countries, shipping companies are making things complicated.
We ship by FRENCH POSTAL SERVICES or DHL. Those companies work with different partners depending on the countries. We have NO POWER NOR ANY RESPONSABILITIES over that. At this date, some local shipping companies are changing rules every day : NO DELIVERY TO BUSINESS ADDRESSES, ONLY 1 PRESENTATION TO A HOME ADDRESS AND THEN IT IS RETURNED TO US. In case of RETURN, you will be invoiced the EXTRA COST charged to EQUIMOHAIR (50 euros) and any RE sending will be also INVOICED to you. NO REFUND allowed on a RETURNED order. Some countries decide at last moment to close their borders : we have NO VISIBILITY over it. So, PLEASE : Check with your POSTAL SERVICES or SHIPPING COMPANIES. MAKE SURE ALL YOUR INFORMATIONS ARE VALID : Home address, PHONE NUMBER, EMAIL ADDRESS and BE THERE TO RECEIVE YOUR ORDER.
Article 10 : Responsibility of Equimohair regarding the use of the products we sell :
Equimohair is not responsible for what the customer does with the materials (mohair, dyes....).
Equimohair is not responsible for a bad technique of making / bad care of equestrian tools done with our products (cinches, breast collars etc...)
Equimohair is not responsible for your technical background/ trainning (or lack of).
It is the customer's responsibility to train properly and get the proper information in order to make the best items.
Article 11: Return of products:
Please contact us prior returning. Returns must be done under a week after receiving the order. Returns shipping fees are under your responsibility (we stronglly advise you to ship with a tracking and insurance. Lost goods will NOT be refunded.
NO RETURNS accepted on: Cut mohair or Alpaga ( it is cut on order), finished cinches or girthes (hygiene and security), custom made, special order of leather or any other product, any hardware that has been used.